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Guarantee and Repair

Your jewellery is guaranteed from faulty workmanship, breakage and defects for 1 year from date of purchase under normal conditions of wear and care, at my discretion. And I offer free of charge repair, polishing during this time frame. This means that I will repair and recondition your item if you wear it under normal conditions, and remember to take it off when you perform various manual labour that could damage your jewellery beyond repair. This offer does not cover shipping charges.

After this time frame a fee of €30 applies to reconditioning of the jewellery, depending on the nature of the job. Due to the nature of these sculpted ring designs they are not very resizable, but generally can be increased by 1/2 a size. Making the ring smaller is a much larger job as it requires removing metal, and is not covered by this service. Resizing is carried out entirely at your own risk, and I accept no responsibility for the fit of the item.

In order to have your item reconditioned please contact me via email at info@phaenna-jewellery.com or via this website to arrange a return of the item.

Please also see Shipping and Returns

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